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Tri
Home
FAQs
Sell with Us
Upcoming Auctions
Upcoming Sales
  • Austin
  • Houston
  • Dallas
More
  • Home
  • FAQs
  • Sell with Us
  • Upcoming Auctions
  • Upcoming Sales
    • Austin
    • Houston
    • Dallas
  • Home
  • FAQs
  • Sell with Us
  • Upcoming Auctions
  • Upcoming Sales
    • Austin
    • Houston
    • Dallas

Privacy Policy

Thank you for choosing Tri-City Estate Sales & Auction Co. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with Texas state laws, United States regulations, and applicable international laws. By using our website, purchasing our products, or engaging with our services, you agree to the terms of this Privacy Policy


1. Information We Collect 


1.1 Personal Information


We may collect personal details, such as your name, contact information, shipping address, and payment details when you make a purchase. Additionally, we may gather transaction-related information, including the products or services you have bought, the date and time of your purchase, and the payment method used.

For enhanced customer service and fraud prevention, we may also store information related to your interactions with our support team, including inquiries, feedback, and resolutions.

Please note that we do not store sensitive financial information like credit card numbers on our servers. We utilize secure payment gateways and adhere to industry best practices to ensure the confidentiality and security of your payment details. Collecting this personal information is essential for fulfilling your orders and providing our services.

We are committed to handling your personal information responsibly and in accordance with relevant data protection laws. If you have any concerns about the information we collect or how it is used, please refer to our contact information provided in this Privacy Policy.


1.2 Usage Data


We gather information about your interactions with our website, including pages visited, products viewed, and time spent on each page. Additionally, we may collect data related to your device, such as device type, operating system, browser type, and IP address. This information helps us optimize our website for various devices and improve your overall user experience.

We may use analytics tools to analyze aggregate patterns of website usage, enabling us to understand trends and preferences of our user base. This data is anonymized or aggregated to protect your privacy while providing valuable insights into how our website is used. We may also use technologies like pixels or beacons to track your interactions with specific pages, emails, or promotional content, helping us measure the effectiveness of our marketing efforts.

This data is used solely for internal purposes, including website improvement and marketing strategy enhancement. We do not sell or share individual user-level data with third parties for advertising purposes without your explicit consent. If you have any questions about the collection and use of your Usage Data, please feel free to reach out to us. Your privacy is important to us.

1.3 Cookies and Tracking Technologies
We utilize cookies and similar technologies to enhance your browsing experience, understand user behavior, and provide personalized content.

Our use of cookies serves various purposes:

  • Authentication and Security: Cookies help verify your identity and ensure the security of your account, preventing unauthorized access.
  • Preferences and Settings: We use cookies to remember your preferences, such as language settings, enhancing your customized experience.
  • Analytics and Performance: Cookies assist us in gathering data for analytics purposes, helping us track website performance and identify areas for improvement.
  • Advertising: We may use cookies for targeted advertising purposes, displaying relevant ads based on your interests. Your consent is obtained before engaging in any targeted advertising activities.

Some of our trusted third-party partners may also use cookies on our site for analytics, advertising, and social media integration. These cookies are subject to the privacy policies of the respective third parties.

You can manage your cookie preferences through your browser settings, allowing you to accept or reject certain types of cookies. However, disabling cookies may impact certain features of our website.


2. How We Use Your Informtion 


2.1 Order Processing
We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support. Your details are crucial for verifying payment information, coordinating with shipping partners, and ensuring accurate delivery to your specified address.

We keep you informed about the status of your purchases, including order confirmation and shipping updates. Our goal is to provide excellent customer support, addressing any inquiries or issues you may have promptly and effectively.


2.2 Personalization


We may use your information to tailor our services and offerings to better meet your preferences. By analyzing your usage patterns and feedback, we strive to enhance your overall experience and provide more relevant content, recommendations, and features.


2.3 Marketing


With your consent, we may send you promotional materials, newsletters, and updates about our products and services. You can customize your communication preferences to receive content that matters most to you. You can opt out of marketing communications at any time.


3. Information Sharing 


3.1 Third-Party Service Providers


We may share your information with trusted third-party service providers who assist us in conducting our business operations, such as hosting, data analysis, customer support, and payment processing. We carefully select these providers based on their reputation and commitment to data security.

These service providers are bound by contractual agreements to handle your information with confidentiality and comply with applicable data protection laws. We do not sell or lease your personal data to third parties for their marketing purposes.


3.2 Legal Compliance


We strive to protect your privacy, but there may be situations where we are obligated to disclose your information in accordance with applicable laws or legal requests, such as court orders or subpoenas. We will make reasonable efforts to notify you if such a situation arises, unless prohibited by law.

Your privacy and the security of your information are our top priorities. If you have any questions or concerns about this Privacy Policy, please contact us at info@TriCityEstateSales.com.


4. International Data Transfers


If you access our services from outside the United States, please note that we may transfer and store your information on servers located in the United States or other countries with different data protection laws. We ensure secure handling of your personal data in accordance with applicable privacy laws.

To safeguard your information during international transfers, we may implement standard contractual clauses, obtain your explicit consent, or rely on other legal mechanisms. Regardless of the server location, we remain committed to protecting your privacy and adhere to industry best practices to maintain the confidentiality and integrity of your data. It’s important to be aware that data protection laws may differ from those in your home country. By using our services, you consent to the transfer, storage, and processing of your information in these locations. If you have any questions or concerns about our international data handling, please contact us for further information.


5. Your Privacy Options


5.1 Marketing Communications


You have the right to opt out of marketing communications and can manage your cookie preferences through your browser settings. We respect your privacy and want to empower you with control over the messages you receive. If you no longer wish to receive promotional emails, newsletters, or marketing communications from us, simply click the ‘unsubscribe’ link included in our emails.

Additionally, you can adjust your cookie preferences via your browser settings. Cookies are small text files stored on your device that enhance your browsing experience, personalize content, and analyze website traffic. Most browsers allow you to manage cookie settings, where you can choose to accept, reject, or delete cookies as per your preferences.

Please be aware that opting out of marketing communications or managing cookies may affect certain functionalities of our website or services. We are dedicated to providing transparency and choices regarding your privacy. If you have questions about our marketing practices or cookies, feel free to reach out to us. Your privacy matters to us.


6. Security Measures


We implement industry-standard security measures to protect your personal information from unauthorized access and misuse. This includes robust encryption protocols for data transmission, advanced firewalls for network security, and multi-factor authentication for identity verification.

Our dedicated security team conducts regular audits and assessments to identify and mitigate potential vulnerabilities, staying vigilant against emerging threats by continuously updating our systems. We enforce strict data access controls, allowing only authorized personnel with a legitimate need to access sensitive information, and conduct regular training on security best practices for our staff.

In the event of a security incident, we have a comprehensive incident response plan to promptly detect, respond to, and mitigate potential breaches, minimizing any impact on your personal information.

Your privacy and data security are paramount to us. We are committed to safeguarding your information throughout its lifecycle and continuously enhancing our security measures against evolving cyber threats.


7. Updates to this Privacy Policy


We are committed to protecting your personal information and maintaining transparency about our data practices. We may update this Privacy Policy periodically to reflect changes in legal requirements, advancements in technology, or modifications to our services.

We encourage you to review this page regularly for the latest information on our privacy practices. We will notify you of significant changes through email or by prominently displaying a notice on our website. Your continued use of our services after such updates indicates your acceptance of the revised policy.

If you have questions or concerns about our Privacy Policy, please contact us at info@TriCityEstateSales.com. We appreciate your trust and strive to uphold the highest standards in safeguarding your privacy.


7.1 Updating Information


You can update or correct your personal information by contacting us at info@TriCityEstateSales.com.


ADDITIONAL INFORMATION FOR CALIFORNIA AND VIRGINIA RESIDENTS


We may collect the following categories of personal information:

  • Identifiers: Name, email address, phone number, IP address, and government-issued IDs.
  • Internet Activity: Browsing history, search history, and interactions with emails and digital ads.
  • Transactions: Bidding and purchase records, shipping details, and event attendance.
  • Payment Information: Tokenized payment information or wire instructions.
  • Demographics: Information about gender and age.
  • Location Information: Addresses you provide or inferred location from your IP address.
  • Professional Information: Details provided on valuation or credit documents.
  • Video and Audio: Recordings of auctions or client service calls.
  • Inferences: Our assessments of your interests in art, furniture, or jewelry.

We collect sensitive information in compliance with applicable laws, such as government identification numbers, precise geolocation, race or ethnic origin, and religion, only for explicitly permitted purposes under California law.

Business Purposes for Data Collection:

  • To fulfill orders and manage your account and inquiries.
  • To send information about upcoming events and content you may find interesting (excluding payment information).
  • To improve and personalize our website and services.
  • To facilitate online advertising based on your inferred interests.
  • To provide digital services, support, and secure payment processing.
  • To comply with legal obligations and support potential business transitions.

Your Rights as Residents of California and Virginia:

You have the following rights:

  • Right to Know: Request details about the personal data we collect and its sources.
  • Right to Deletion: Ask us to delete your personal information, with certain exceptions.
  • Right to Opt Out: Opt out of sales of your personal information or targeted advertising processing.
  • Right to Be Free from Discrimination: You will not be discriminated against for exercising these rights.
  • Right to Appeal: Appeal decisions regarding your rights requests.

To exercise your rights, please submit your request at info@TriCityEstateSales.com. We may request information to verify your identity, and requests through authorized agents require written permission.

Thank you for choosing Tri-City Estate Sales & Auctions Co. We are dedicated to ensuring your privacy and security.

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Copyright © 2025 Tri-City Estate Sales - All Rights Reserved.

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